At Sugi’s Spicy Fashion, we aim to provide you with a seamless shopping experience from the moment you place your order to the delivery of your items. Below are our shipping and cancellation policies to guide you through the process.

1. Shipping Policy:

a. Shipping Methods: We offer standard and expedited shipping options to most locations. The available shipping methods and associated delivery times will be displayed at checkout.

b. Order Processing Time: Orders are typically processed and dispatched within 7 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or holidays.

c. Shipping Charges: Shipping charges are calculated based on the weight of your order and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

d. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online.

e. Shipping Restrictions: Please note that we may be unable to ship certain items to certain locations due to legal restrictions or logistical limitations. If we are unable to fulfill your order for any reason, we will notify you promptly and issue a full refund.

f. International Shipping: We offer international shipping to select countries. International orders may be subject to customs clearance procedures, which can cause delays beyond our control. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.

2. Cancellation Policy:

a. Cancellation Requests: If you wish to cancel your order, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but please note that orders can only be cancelled if they have not yet been processed or shipped.

b. Cancellation Deadline: Orders can typically be cancelled within 24 hours of placement. Once an order has been processed or shipped, it cannot be cancelled.

c. Refund for Cancelled Orders: If your order is eligible for cancellation and you have already made a payment, we will issue a full refund to your original method of payment. The refund may take several business days to process, depending on your payment provider’s policies.

d. Changes to Orders: We are unable to make changes to orders (e.g., item substitutions, address changes) after they have been placed. If you need to make changes to your order, please cancel it and place a new order with the desired modifications.

3. Contact Us: If you have any questions or concerns about our shipping and cancellation policies, please don’t hesitate to contact our customer service team at [8910249405].

By placing an order with Sugi’s Spicy Fashion, you agree to abide by the terms of this shipping and cancellation policy. We appreciate your understanding and cooperation as we strive to provide you with the best possible shopping experience.